(ID)Cross-border Business Liaison

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(ID)Cross-border Business Liaison

To meet our customers' production needs at our factory in Indonesia, we have implemented an efficient and professional customer liaison process to ensure timely and accurate responses to their requirements. The following are the key stages of the customer liaison process at our Indonesia factory:

Order Receiving and Quotation

First, our mainland team establishes contact with the customer through phone calls, emails, or other means to understand their needs and expectations. Based on the customer's inquiry, we provide a detailed quotation, including key information such as product specifications, pricing, and delivery timelines.

Execution and Production

Once the customer confirms the order and quotation, we will forward the relevant information to the factory in Indonesia. The Indonesia factory will then take charge of the subsequent production execution, including raw material procurement, production planning, mold manufacturing process, and production monitoring. We utilize an advanced production management system to ensure strict control over production progress and product quality.

Efficient Logistics and Delivery

Throughout the entire production process, our team at the Indonesia factory maintains close communication with the client, providing timely updates on production progress and promptly reporting any potential issues. Through thorough communication and professional responses, we strive to build client trust and ensure that their needs are fully met.

After the product is completed, we will organize an efficient logistics team to ensure timely and secure delivery to the customer. We have established long-term cooperative relationships with multiple logistics and shipping companies to provide reliable logistics services.